Resume

Dawn Murphy, Minneapolis Technical Writer

email: dawn@hiretechwriterdawnmurphy.com


SUMMARY OF QUALIFICATIONS


TECHNICAL WRITING EXPERIENCE (CONTRACT)

May 2011 to Present
Deluxe Corporation                                                                                      
Write, rewrite, design and update existing documentation (policies, processes, guidelines and forms) for Corporate Communications department for document migration from Lotus Notes to SharePoint. Interview subject matter experts to ensure accuracy of information.

2002 to Present
Write On Time – Desktop publishing business                                          
This is my own desktop publishing business where I write and design various newsletters, newspapers, brochures, business cards, annual reports, and flyers for local businesses.
Clients include;

Wells Fargo – Technical Writer                                                       
Rewrite and combine technical documents to ensure maximum usability, interview Subject Matter Experts (SME) to ensure accuracy of information, completed and provided process documentation for Project Manager Training.

07/01/09 – 10/26/09
eLoyalityCorporation – Technical Writer
Write, rewrite, and update existing documentation for Payment Card Industry audit in IT department
Produce documentation in Microsoft Word and design process flow diagrams in Visio

Interview Subject Matter Experts (SME), programmers and developers to insure accuracy of information
Maintain documentation list and SharePoint documentation management system
ACCOMPOLISHMENTS
Completed and provided documentation map consisting of all related documentation
Completed and provided policies and procedures for PCI audit
Completed and provided Visio flow charts for procedures

12/18/06 – 11/26/08
Target Corporation – Technical Writer
Develop and maintain project related documentation including development standards, process guides, coding guides and functionality descriptions for Payment Card Industry (PCI) security audits and compliance. Interpret existing policies; identify gaps in current state and appropriate regulatory source materials. Write, rewrite and edit new and existing documentation. Maintain resources available to partners online; gathering appropriate information from technical staff and design layout to ensure maximum usability.

11/13/06 – 12/15/06
IBM – Technical Writer
Design, rewrite and update existing IT documentation. Work with subject matter experts to insure accuracy of information. Produce flow charts of procedures using Visio. Work extensively with MS Word and Excel.

10/24/05 – 10/26/06
Ameriprise Financial – Technical Writer
Design, rewrite and update existing documentation. Write SOPs for Employee Training and Development Department. Collaborate with business partners to insure accuracy of information. Participate in massive migration of more than 10,000 policies, procedures, and reference material to a new document management tool. Work extensively with Lotus Notes, Microsoft Word, Stellent and Excel.

03/29/05 – 05/15/05
Jennie-O Turkey Store – Technical Writer
Write documentation for Sarbanes-Oxley audit. Project management, research, review, and update current process documentation for IT security procedures. Design process flow charts using Visio. Collaborate with QA/security manager, client support analysts, and senior technical analyst to ensure accuracy of technical information.

07/14/04 – 8/14/04
Northwest Airlines – Technical Writer
Produce Visio drawings of airports from field surveys to include all NWA ticket counters, office space, and electronic devices. Enter electronic device information into Excel spread sheet.

03/02/04 – 5/28/04
Multi-Tech Systems, Inc. – Technical Writer
Responsible for planning, organizing, writing and editing operational manuals for cellular wireless modems using Microsoft Word, PageMaker, Adobe PDF, Photoshop, and Visio. Collaborate with engineers, designers, and other technical writers to ensure accuracy of material. Manuals included 300-page User Manual and various smaller Quick Start Guides, as well as condensing seven User Manuals into one large manual.


CONSULTATION PROJECTS

06/01/03 – Ongoing
Production Editor, China Insight Newspaper – Volunteer
Responsibilities include; writing, editing, rewriting copy, checking sources, facts, and relevance of articles, formatting, and page layout using Adobe InDesign, Microsoft Word, and Adobe PhotoShop. (See www.chinainsight.info for a sample of my work.)


SCIENTIFIC WORK EXPERIENCE (FULL TIME)

12/22/97 – 01/30/03
Engineering Technician/Technical Writer, Goodrich Sensor Systems, Microelectronics Mechanical System
Produced sophisticated PowerPoint presentations for departmental new-hire orientation.
Project management, write initial release, updates, and maintenance of production procedures for government and military R & D contracts allowing me to use my computer and communication skills and act as liaison between departments and all levels of management.
Worked with vendors and supervisors to purchase and stock Cleanroom consumables finding the best prices and services for our needs.
One of six founding members of company’s Cleanroom Emergency Response Team (ERT) committed to education and training of employees regarding chemical safety and fire prevention as well as participating in chemical spill evaluation and clean-up.

07/24/84 – 04/22/97
Senior Research Technician, Honeywell Inc., Research, and Development Laboratory
Maintained and monitored valuable research data, records, experiments, and statistics for microelectronic R & D.
Custom designed and introduced various chemical processes that have become standard procedures for Honeywell Inc. research and development laboratory.
Responsible for research and development of IC, micro-mechanical, and micro-electronic components in Cleanroom environment including managing technology transfer from UC Berkeley to Honeywell.


ACADEMIC QUALIFICATIONS

Metropolitan State University, St. Paul, MN.

Brown Institute, Minneapolis, MN.